As a clinical client at RCC, you have a right to:
Rutti Counseling & Consultation strives to provide the highest quality of care and customer experience possible.
If you are a client and would like to submit feedback about your experience, please use the following form.
Grievances are reviewed by the RCC leadership team and a resolution will be delivered to the individual or organization who files the grievance if that information is provided. We strive to arrive at a mutually agreeable solution.
Please email us at info@rutticounseling.com with questions or concerns.
You are responsible for attendance on time for your scheduled appointment. If you are more than 15 minutes late, that appointment may be forfeited and considered a no show or late cancel. We require 24 hours’ notice for canceled appointments. If an appointment is canceled with less than the required notice or if you do not show up for your appointment time, you will be charged a fee of $75 (excludes Medicaid clients). Each client is allotted one late cancel/no show per calendar year. Clients that accrue three (3) or more no-show or late cancellations within one calendar year may be subject to discharge.
We are required to keep appropriate records of the services that we provide. RCC uses Simple Practice for electronic record keeping. Any paper documentation of case records are stored in a secure location in our office. Except in cases of potential harm, you have a right to your case record. You also have a right to the release of your record to other professional providers with a signed release of information and request. Please note there is a fee of $100/hour for the preparation and release of records. If there is an emergency and we are no longer able to provide you treatment, your records can be obtained from Lisa Hayes, LISW-S 614-398-1283.
Clients are expected to maintain participation and engagement in treatment with their clinician. This includes scheduling appointments as clinically indicated or necessary. If an extended period of time lapses without contact or scheduling, you may be at risk of discharge.
Rutti Counseling & Consultation offers a space for all clinicians, staff, and clients to openly discuss and explore individual attitudes, beliefs, values and behaviors. We are committed to ongoing cultural humility and the affirmation of all individuals. We believe in a healing-centered approach to working with all clients. Services at RCC are available to every person regardless of race, ethnicity, gender identity, gender expression, national origin, class, ability status, natal sex, military status, spiritual practice, marital status, sexual orientation or citizenship status.
If at any time you are unhappy with any aspect of your treatment, we hope that you will discuss your concerns with your clinician. These concerns will be handled with care and respect. You may end your therapy or request outside referrals at any time. You have the right to safe, respectful, and considerate care, without discrimination as to race, ethnicity, gender, sexual orientation, age, religion, national origin, or source of payment. You have the right to ask us questions about your treatment and our specific training and expertise. You have the right to expect that your clinician will provide ethical treatment and will not engage in inappropriate social or sexual relationships with any of their clients. If you feel that your concerns have not been adequately addressed, you may contact Suzi Rutti, LISW-S at (614) 398-1927 or contact the State of Ohio Counselor, Social Worker and Marriage and Family Therapy Board at 77 S. High St, 24th Floor, Room 2468 Columbus, OH 43215; (614) 466-0912.
Copies of all client consent forms can be accessed in your Simple Practice portal by signing in with this link
For your reference:
Informed Consent for Psychotherapy
Informed Consent for Electronic Service Delivery