Rutti Counseling & Consultation strives to provide the highest quality of care and customer experience possible.
If you are a training participant or client, and have any feedback regarding your experience, training, refunds, continuing education approvals, or any other questions or concerns, please complete the following form.
Grievances are reviewed by the RCC leadership team and a resolution will be delivered to the individual or organization who files the grievance if that information is provided. We strive to arrive at a mutually agreeable solution.
Participants also have a right to issue a complaint with any of the continuing education approval sources connected to our trainings if you feel that your rights as a learner have been violated or disrespected. These include but are not limited to the EMDR International Association, the American Psychological Association, the National Board of Certified Counselors, the Association of Social Work Boards, and the Ohio Counselors, Social Workers and Marriage and Family Therapists Board.
Please email us at firstname.lastname@example.org with questions or concerns.
If cancelling two weeks before a scheduled event, trainees are entitled to a full refund less a 5% processing fee OR the option to apply the full dollar amount paid toward a future training with Rutti Counseling & Consultation. If cancelling less than two weeks before a scheduled event, trainees are entitled to a 50% refund, OR the option to apply the full dollar amount paid toward a future training with RCC. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would be moved to our rescheduled date. If the rescheduled date isn’t available for your, we can offer another date or issue a refund. If you terminate your training or leave early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. All other cases will be handled on a case-by-case basis. Please note that registrations for trainings cannot be transferred outside of RCC trainings (i.e., Institute for Creative Mindfulness or other ICM affiliates). If you are unable to attend a training and choose to attend with a different trainer, you will be asked to cancel your registration and re-register with the other training provider. Please email us at email@example.com with questions or concerns.
Replacement documents (certificates of completion, CE verification, wall certificates, etc.) can be replicated in the event that they are lost or unavailable. RCC reserves the right to charge an administrative fee of $10.00 per document for replacement if the request is over 30 days from when the document was originally issued. Please email us at firstname.lastname@example.org with questions or concerns.
RCC follows the standards of the Americans with Disabilities Act (ADA). We ask that if you are in need of any specific accommodations that will allow you to take your training with us, please email us with any requests thirty (30) days before the scheduled training date. If, during the training, a need for an accommodation arises, please contact your instructor and/or practicum facilitator immediately and we will discuss the best possible solution to support your learning. Please contact us at email@example.com with any questions, concerns, or requests.